FAQ
Frequently Asked Questions
Everything you need to know about Aleena Home
General & Orders
Aleena Home is a home furnishing brand bringing premium Turkish furniture directly to customers across the United Arab Emirates. All our products—including sofa sets, bedroom collections, dining tables, and orthopedic mattresses—are manufactured in our facility in Kayseri, Turkey.
You can place an order directly through our website, or contact our sales team via WhatsApp for personalized assistance, catalog requests, and custom orders.
We operate on a direct-to-consumer factory model to keep luxury furniture prices accessible. You can view our complete catalog, detailed dimensions, high-resolution videos, and fabric options online or request dynamic samples from our support team.
Products & Customization
We offer complete home furnishing solutions:
- Living Room: Sofa sets, corner sectionals, armchairs, and coffee tables.
- Bedroom: Complete bedroom suites, storage bed bases (baza), headboards, and nightstands.
- Sleep Systems: Full orthopedic, pocket-spring, visco, and hybrid mattresses, plus ergonomic pillows.
- Dining Room: Dining tables, chairs, and sideboards.
Yes! Because we own our factory in Kayseri, we offer fabric, color, and finish customizations on select sofa sets, bed bases, and dining chairs. Contact our WhatsApp support line to discuss custom configurations.
Absolutely. All our wood frames, foam densities, and upholstery fabrics are selected to withstand warm, humid environments without warping, peeling, or fading.
Shipping, Delivery & Lead Times
Once your order is processed at our manufacturing plant in Kayseri, it is packaged in heavy-duty export wrapping and shipped via sea or air freight to the UAE.
In-Stock UAE Items: 3–7 business days.
Factory Direct / Custom Orders: Typically 3–5 weeks (including production, ocean freight, and local customs clearance).
Our support team will provide you with a tracking update as soon as your shipment leaves the factory.
Yes, we offer home delivery and professional on-site assembly across all major UAE emirates (Dubai, Abu Dhabi, Sharjah, Ajman, etc.).
Warranty, Returns & Support
Yes. All structural furniture frames, bed bases, and mattresses come with a standard manufacturer warranty covering structural defects and internal components.
Every shipment is fully insured for transport. In the rare event of transit damage, inspect your item upon delivery, take photos/videos, and contact our support team on WhatsApp within 24 hours so we can immediately arrange repair or replacement.
You can contact our export and support team via:
- WhatsApp / Direct Line: +971 56 145 3243
- Email: aleenahoom7@gmail.com
- Website: https://aleenahome.com/