FAQ

Frequently Asked Questions

Everything you need to know about Aleena Home

General & Orders

1. What is Aleena Home and where is your furniture made?

Aleena Home is a home furnishing brand bringing premium Turkish furniture directly to customers across the United Arab Emirates. All our products—including sofa sets, bedroom collections, dining tables, and orthopedic mattresses—are manufactured in our facility in Kayseri, Turkey.

2. How can I place an order?

You can place an order directly through our website, or contact our sales team via WhatsApp for personalized assistance, catalog requests, and custom orders.

3. Do you have a physical showroom in the UAE?

We operate on a direct-to-consumer factory model to keep luxury furniture prices accessible. You can view our complete catalog, detailed dimensions, high-resolution videos, and fabric options online or request dynamic samples from our support team.

Products & Customization

4. What types of furniture do you offer?

We offer complete home furnishing solutions:

  • Living Room: Sofa sets, corner sectionals, armchairs, and coffee tables.
  • Bedroom: Complete bedroom suites, storage bed bases (baza), headboards, and nightstands.
  • Sleep Systems: Full orthopedic, pocket-spring, visco, and hybrid mattresses, plus ergonomic pillows.
  • Dining Room: Dining tables, chairs, and sideboards.
5. Can I customize the fabric, color, or dimensions of my furniture?

Yes! Because we own our factory in Kayseri, we offer fabric, color, and finish customizations on select sofa sets, bed bases, and dining chairs. Contact our WhatsApp support line to discuss custom configurations.

6. Are your products suited for the Gulf climate?

Absolutely. All our wood frames, foam densities, and upholstery fabrics are selected to withstand warm, humid environments without warping, peeling, or fading.

Shipping, Delivery & Lead Times

7. How does shipping from Turkey to the UAE work?

Once your order is processed at our manufacturing plant in Kayseri, it is packaged in heavy-duty export wrapping and shipped via sea or air freight to the UAE.

8. What is the typical delivery timeframe?

In-Stock UAE Items: 3–7 business days.

Factory Direct / Custom Orders: Typically 3–5 weeks (including production, ocean freight, and local customs clearance).

Our support team will provide you with a tracking update as soon as your shipment leaves the factory.

9. Do you provide white-glove delivery and assembly in the UAE?

Yes, we offer home delivery and professional on-site assembly across all major UAE emirates (Dubai, Abu Dhabi, Sharjah, Ajman, etc.).

Warranty, Returns & Support

10. Do your products come with a warranty?

Yes. All structural furniture frames, bed bases, and mattresses come with a standard manufacturer warranty covering structural defects and internal components.

11. What should I do if my shipment arrives damaged?

Every shipment is fully insured for transport. In the rare event of transit damage, inspect your item upon delivery, take photos/videos, and contact our support team on WhatsApp within 24 hours so we can immediately arrange repair or replacement.

12. How can I reach customer support?

You can contact our export and support team via: