Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return in accordance with UAE Consumer Protection Law (Federal Law No. 5 of 2023).

To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unused, with all original tags intact, and inside its original, undamaged retail packaging. You will also need to provide the order number, receipt, or proof of purchase.

How to Start a Return

To initiate a return, please contact our support team at jawedturkman453@gmail.com.

Please note that approved returns must be dispatched to our registered operations address in Dubai, United Arab Emirates. Once your return request is accepted, we will provide you with a return shipping label along with step-by-step instructions on how and where to dispatch your package. Items sent back to us without first formally requesting a return will not be accepted.

For any return-related questions, you can always reach out to us at jawedturkman453@gmail.com.

Damages, Defects, and Order Issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us right away at jawedturkman453@gmail.com with photos or videos of the issue. Under UAE consumer protection regulations, defective or incorrect items will be repaired, replaced, or fully refunded at no additional shipping cost to you.

Non-Returnable Items & Health/Hygiene Exceptions

Certain types of items cannot be returned due to local UAE public health, safety, and hygiene standards:

  • Bedding & Home Textiles: Opened or used bedding, bed sheets, pillowcases, pillows, duvets, mattress toppers, or mattresses cannot be returned or exchanged unless they possess a verified manufacturing defect.

  • Custom & Personalized Goods: Custom-made items, special size orders, or personalized products.

  • Clearance & Gift Cards: Final sale/clearance items and digital gift cards.

If you have questions or concerns about a specific product before placing an order, please feel free to contact us.

Exchanges

The fastest way to exchange an item for a different color, size, or model is to initiate a return for the original item. Once your return is accepted and processed, you can place a separate purchase for the replacement product on our storefront.

Refunds

We will notify you once we have received and inspected your returned item to confirm whether the refund has been approved.

If approved, your refund will be issued automatically back to your original payment method:

  • Credit / Debit Cards: Refunded to your issuing bank card within 10 to 15 business days. (Please note that your credit card issuing bank may take additional days to reflect the credit on your monthly statement).

  • Buy Now, Pay Later (Tabby / Tamara): Your refund will be processed back through your Tabby or Tamara account. Any remaining unpaid installments will be canceled, and payments already made will be refunded according to the provider’s policy.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at jawedturkman453@gmail.com.