Terms of service




OVERVIEW

Welcome to ALEENA.HOME! The terms "we", "us", and "our" refer to ALEENA.HOME. ALEENA.HOME operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). ALEENA.HOME is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

 

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

 

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

 

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in the United Arab Emirates (18 years of age) or the age of majority in your jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services.

 

To use the Services, including accessing or browsing our online store or purchasing any products, you may be asked to provide certain information, such as your full name, email address, billing, payment, and shipping information in the UAE or internationally. You represent and warrant that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to display as accurately as possible the colors, dimensions, and images of our products. However, because actual colors depend on your electronic device's screen and display settings, we cannot guarantee that your monitor's display will be completely accurate.

All product descriptions and specifications are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the sales or quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. ALEENA.HOME reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until ALEENA.HOME confirms acceptance via order confirmation email. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is processed. In the event that we modify or cancel an order, we will notify you by contacting the email, billing address, or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange solely in accordance with our Return and Refund Policy. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product will be the price in effect at the time the order is placed and will be specified in your order confirmation email.

Unless expressly stated otherwise, prices are quoted in United Arab Emirates Dirhams (AED) and include applicable taxes (including UAE Value Added Tax - VAT, where applicable). Shipping and delivery charges will be added at checkout.

You agree to provide current, complete, and accurate purchase and account information for all orders. You represent and warrant that:

  1. The payment information you provide (credit/debit card, Tabby, or Tamara) is true, correct, and complete.

  2. You are duly authorized to use such payment method.

  3. Charges incurred by you will be honored by your payment issuer or Buy-Now-Pay-Later (BNPL) provider.

SECTION 5 - SHIPPING AND DELIVERY

We ship to addresses within the United Arab Emirates and selected international destinations. All shipping and delivery times provided are estimates only and are not guaranteed. We are not liable for delays caused by third-party shipping couriers, customs inspections, or factors outside our reasonable control.

Title and risk of loss pass to you upon delivery of the products to your specified shipping address.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all text, design, graphics, product listings, photographs, video, and audio content, logos, and trademarks, are owned by ALEENA.HOME, its licensors, or content suppliers and are protected under United Arab Emirates intellectual property laws and international treaties.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republication, download, or transmit any material from our store without our express prior written permission.

SECTION 7 - OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide you with access to third-party tools or payment gateways (such as Tabby or Tamara) over which we neither monitor nor have control.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind. Any use of optional third-party tools is entirely at your own risk and discretion, subject to the terms and conditions of the respective third-party provider.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links or shortcuts to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party sites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

ALEENA.HOME is hosted and powered by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.

However, all sales and purchases made in our store are contracted directly with ALEENA.HOME. You acknowledge and agree that Shopify is not responsible for any aspect of sales between you and ALEENA.HOME, including product defects, delivery issues, or damages. You hereby release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your transactions with ALEENA.HOME.

SECTION 10 - PRIVACY POLICY

All personal data collected through the Services is governed by our Privacy Policy, which complies with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). By using the Services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 11 - FEEDBACK AND USER SUBMISSIONS

If you submit or post product reviews, comments, feedback, suggestions, or proposals ("Feedback"), you grant ALEENA.HOME a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, and distribute such Feedback in any medium for operational or promotional purposes.

You represent that your Feedback does not violate the rights of any third party (including copyright, trademark, or privacy rights) and does not contain defamatory, obscene, or unlawful material.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after an order has been submitted).

SECTION 13 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful or fraudulent purpose.

  • To violate any local, federal, or international laws, regulations, or ordinances in the UAE or your jurisdiction.

  • To infringe upon or violate our intellectual property rights or those of others.

  • To upload or transmit viruses, malware, or destructive code.

  • To scrape, crawl, harvest data, or use automated devices (including AI scraping tools) without explicit authorization.

  • To harass, abuse, insult, defame, or discriminate against any person.

We reserve the right to terminate your account or restrict access to the Services for violating any prohibited use.

SECTION 14 - AGENTS AND AUTOMATED ACCESS

Automated software, bots, or semi-autonomous AI agents ("Agents") may not access, interact with, or extract data from the Services unless they explicitly identify themselves in HTTP/HTTPS headers (User-Agent: Agent/[Name]), comply with robots.txt directives, and do not bypass CAPTCHA or security measures.

SECTION 15 - TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by discontinuing use of our Services.

We reserve the right to terminate this agreement or suspend your access to the Services at any time without notice if we determine that you have breached any provision of these Terms.

SECTION 16 - DISCLAIMER OF WARRANTIES

Except as expressly stated by ALEENA.HOME or required under UAE Consumer Protection Law, the Services and all products provided to you through the store are offered "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable laws of the United Arab Emirates, ALEENA.HOME, its owner, employees, affiliates, agents, contractors, and suppliers shall not be liable for any direct, indirect, incidental, punitive, or consequential damages, lost profits, lost revenue, or replacement costs arising from your use of the Services or products purchased.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ALEENA.HOME, its owner, affiliates, partners, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable under UAE law, that provision shall nonetheless be enforced to the maximum extent permitted, and the unenforceable portion shall be deemed severed without affecting the validity and enforceability of the remaining provisions.

SECTION 20 - GOVERNING LAW & JURISDICTION

These Terms of Service and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the Federal Laws of the United Arab Emirates.

Any dispute, claim, or controversy arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE.

SECTION 21 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms of Service by posting updates on our website. Continued use of or access to our website following any changes constitutes acceptance of those changes.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

  • Trading Name: ALEENA.HOME ONLINE SELLER

  • Email: hello@aleenahome.com

  • Business Address: Villa 4 - alwahda, Villa 4 Al Wuheida, Al Wuheida DU, United Arab Emirates